Hot Water
government rebates through the Victorian Energy Upgrades program.
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How it works
Step 1
Tell us where you live
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Step 2
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We show you the options for your address—no generic listings.Step 3
You choose, we set it up
We handle the switch or new connection with the provider.What we Offer
Slash your energy bills and emissions with a heat pump hot water system — available free or heavily discounted under the VEU scheme. Whether you’re replacing a gas or electric unit, our team connects you with certified partners who’ll handle the installation from start to finish. We work with trusted suppliers to bring the most efficient, reliable hot water solutions to homes and businesses across Victoria. With rebates of up to $3,000 available, now’s the time to upgrade your hot water — without the high upfront cost.
Hot Water that works for you
We understand that hot water is a daily essential — but it shouldn’t cost the earth. That’s why we make it easy to switch to a system that’s better for your wallet and the planet. At Utility Hub, we tailor our recommendations to your property size, water usage, and energy source. Whether you’re a homeowner, tenant or small business, we’ll guide you through the VEU rebate process, help you choose the right system, and coordinate professional installation — all at no cost to you. Our local experts make sure you’re not just getting an upgrade — you’re getting lasting value and ongoing support.
How it works
We compare top electricity and gas plans from leading providers to help you find the best fit for your needs. Just enter your details or call our energy experts for free. We’ll show you personalised deals from the best gas and electricity providers, based on your usage and location. Choose your preferred plan, sign up over the phone or online, and start saving — all without any interruption to your supply.
Start by entering your details or giving us a call — we’ll confirm your eligibility and explain your upgrade options. Once you’ve selected a system, our VEU-accredited partners will schedule a time to install your new heat pump hot water unit. Old units are removed, new ones are installed, and all rebate paperwork is taken care of by us. The process is fast, easy, and designed to save you both time and money.
With Utility Hub, upgrading your hot water system is easy — and so are the savings.
What we do
At Utility Hub, we put your needs first. As a 100% Australian-based service, we’re dedicated to helping households and businesses across Victoria, NSW, Queensland and beyond save time and money on essential services.
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FAQ's
Heat pump powered water heaters are 200-350% more energy-efficient and consume 60-75% less electricity than heating element based resistance water heaters.
A typical 190L heat pump water heater system consumes about 2.5 kW/day. This could amount to a $182.50 energy bill for water heating in a year, @ 20c/kW.
A conventional 190L electric resistance water heater consumes about 10KW/day and 3650 kW/year — which equates to $730/year, @20 cents/kW. Looking at this example, the heat pump in this case would save you about $547/year.
Aside from the professional skills required for plumbing and wiring a water heating unit, in order to be able to claim the government rebate, you must engage an accredited provider.
This is why we here at Time To Save make the process as simple, painless and easy as possible from you. All you have to do is contact us, an then we do the rest for you! From assessment to installation and also claiming the rebate.
We recommend you;
Regularly inspect the water heater tank and pipes. Look for any damage or leaks. Also, ensure that the pipe-lines are properly insulated to achieve maximum efficiency.
Drain the heat pump tank once a year to flush out any limescale build up at the tank base.
Remove and clean the air filter (located at the top of the pump) once every 3–4 months. The system also has an inbuilt sensor that alerts the user and raises an alarm if the air filter needs to be replaced.
Check temperature and pressure valve once a year. Open the valve and release the handle to check it returns to its closed position.
Clean the condensate lines (and empty the drain pan) once a year.
A spike in the operating noise level is usually caused if the installation is not done correctly, the place of installation is not suitable to the heat pump or one of its part is not working as it supposed to be.
The noise levels also vary depending on what brand and model of the heat pump you are installing.
Regularly maintenance is highly recommended in order to keep the noise levels low.
Before the installation, our team will inspect the site for space and clearance requirements.
The Victorian Government Hot Water Replacement Scheme is being offered to businesses located in Victoria state and Victorian households who are looking to replace their gas fired or electric water heaters with heat pump powered water heating units.
In NSW, homeowners and businesses in NSW can now apply for heat pump for hot water system rebates under the ESS (Energy Savings Scheme) program, similar to Victoria’s hot water rebate program.
Get in touch with us.
Share the details of your existing water heating system and the documents required to claim the government rebates. We’ll also discuss the installation timeline.
While we verify the details, our team will inspect your site.
Our team of experts and professionals will install the unit in accordance with VEU guidelines and AS/NZS 3000 wiring rules.
Afterwards, we will carry out our post-installation check to make sure everything is running 100%.
We will apply for the rebates on your behalf.
As the running cost of a heat pump water system is approx. 75% less than conventional ones, after about 2.5 years the upfront costs are balanced, and your heat pump starts paying back in the form of energy savings.
Typically, a standard replacement takes about 3–6 hours. This includes removing the existing electric water heater, cleaning the workspace, mounting and installing the new heat pump water heater, connecting the electrical and water connections, filling the tank and testing the system to ensure it’s working properly.
We recommend you;
Regularly inspect the water heater tank and pipes. Look for any damage or leaks. Also, ensure that the pipe-lines are properly insulated to achieve maximum efficiency.
Drain the heat pump tank once a year to flush out any limescale build up at the tank base.
Remove and clean the air filter (located at the top of the pump) once every 3–4 months. The system also has an inbuilt sensor that alerts the user and raises an alarm if the air filter needs to be replaced.
Check temperature and pressure valve once a year. Open the valve and release the handle to check it returns to its closed position.
Clean the condensate lines (and empty the drain pan) once a year.
In Victoria, cities like Mildura, Melbourne, Geelong, and Ballarat have relatively hotter weather conditions and indoor installations are recommended is such places.